There are many possible reasons for this issue:
1. Try using a different web browser. e.g. If you’re using Chrome, try Firefox.
2. The main cause is likely your internet connection speed. High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbps (though the video stream can work at less than that). Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.
3. Another main cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without issue.
4. You can also try also to deactivate the plugins and addons of your browser.
5. In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a program like spybot search and destroy (it’s free, just google it) to fix these kinds of issues.
6. The last frequent cause is the browser you using. We recommend the latest version of Chrome, Firefox or Safari. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video.
7. We use Vimeo for the videos, which seems to be banned in Indonesia according to Wikipedia. If you live in this country, you can either use the audio version, use a VPN software, or download the video and audio files if you own a Pass.
If none these options don’t resolve your issues, If you’re still having troubles, contact us through our contact form. and include as much detail as you can, including answers to the following questions. We will do our best to help you out.
1. Are you getting an error message or are they just not playing when you click the play button?
2. What browser are you using?
3. What version of that browser?
4. Go to speedtest.net and run a test, what speed does it say you have for download?